Can I return my order?

Yes. If you are not entirely satisfied with your purchase, you may request a return within 14 days from the date of delivery of your order, in accordance with our return policy.

To be eligible for a return, the product must:

  • Be returned in a resalable condition;
  • Be accompanied by its original accessories and packaging where possible;
  • Not show signs of excessive use, misuse, or unauthorized modification;
  • Be accompanied by valid proof of purchase.
  • To make a return request, please contact our customer service at the following address:

    📧 noveasupport@gmail.com

    Once your request has been reviewed, we will provide you with the necessary instructions for returning your order.

    Returns sent without prior authorization may be refused.