Politique de confidentialité

Refund & Return Policy

Last Updated: June 2026

At Novéa, customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, please review the following Return and Refund Policy.

1. Return Period

You may request a return within 14 calendar days from the date your order is delivered.

To initiate a return request, please contact our customer support team at:

Noveasupport@gmail.com

Once your request has been reviewed, we will provide detailed return instructions.

Returns sent without prior authorization may be refused.

2. Return Eligibility

To qualify for a refund or exchange, the returned product must:

Be returned in resalable condition.
Include original accessories, manuals, and packaging whenever possible.
Not show signs of misuse, negligence, unauthorized modification, or improper handling.
Match the item originally shipped.
Be accompanied by valid proof of purchase.

Novéa reserves the right to deny any return that does not comply with these requirements.

3. Non-Refundable Items

Unless otherwise required by applicable law, refunds will not be issued for:

Products used excessively or improperly.
Products damaged after delivery.
Products altered, disassembled, or repaired without authorization.
Products showing normal wear and tear.
Products missing essential components.
Products damaged through accidental misuse or improper handling.

4. Defective, Damaged, or Incorrect Items

We recommend inspecting your order immediately upon delivery.

If you receive:

A defective item;
A product damaged during transit;
An incorrect item;
A missing item;

please contact our customer support team as soon as possible and preferably within 7 days of delivery.

To assist with the review process, photographs or videos may be requested.

All claims are subject to verification before approval.

5. Refund Process

Once your return has been received and inspected, we will notify you whether your refund request has been approved or denied.

If approved:

The refund will be issued to the original payment method used during checkout.
The refunded amount will correspond to the value of the returned product(s), subject to applicable laws.
Financial institutions and payment providers may require additional processing time.

Refund processing times vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact:

Noveasupport@gmail.com

6. Return Shipping Costs

Unless the return is due to our error or a verified defective product:

Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable unless required by applicable law.

Customers remain responsible for returned packages until they are successfully delivered to the return address provided by our support team.

We strongly recommend using a trackable shipping service.

7. Right of Withdrawal

Customers residing in jurisdictions that provide statutory cancellation rights may exercise those rights within 14 days of receiving their order.

Returned products must be in a condition suitable for resale.

Any reduction in value resulting from handling beyond what is necessary to inspect the product may result in a partial refund.

8. Limitation of Liability

To the fullest extent permitted by law:

Novéa does not guarantee that all customers will achieve identical results from the use of its products.
Product performance, benefits, and results may vary depending on individual circumstances and usage.
Novéa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, any product purchased through our website.

In all circumstances, Novéa's total liability shall be limited to the amount paid by the customer for the product giving rise to the claim.

9. Shipping & Delivery

Estimated delivery times displayed on our website are provided for informational purposes only.

Novéa is not responsible for delays caused by:

Shipping carriers;
Postal services;
Customs authorities;
Peak shipping periods;
Force majeure events;
Incorrect shipping information provided by the customer;
Circumstances beyond our reasonable control.

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

10. Force Majeure

Novéa shall not be held liable for any delay or failure to perform resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental actions, communication failures, or other unforeseen circumstances.