Privacy policy

Privacy Policy

Last updated: July 2026

At NOVEA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

NOVEA

48 Rue de Rivoli

75004 Paris

France

Email: Noveasupport@gmail.com

2. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order details and purchase history

  • Browsing activity on our website

  • IP address

  • Device type and browser information

  • Information collected through cookies and similar technologies

We never store your complete payment card information.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders;

  • Provide shipping updates and delivery notifications;

  • Respond to customer service inquiries;

  • Improve our products and services;

  • Personalize your shopping experience;

  • Prevent fraud and maintain the security of our website;

  • Comply with legal obligations;

  • Send promotional emails or marketing communications if you have given your consent.

4. Secure Payments

All payments are processed through secure third-party payment providers.

NOVEA never has access to your complete payment card information and does not store it.

5. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the proper functioning of the website;

  • Remember your preferences;

  • Analyze website performance and traffic;

  • Measure audience engagement;

  • Improve your browsing experience;

  • Deliver personalized content and marketing where permitted.

You can manage or disable cookies at any time through your browser settings.

6. Sharing Your Information

We may share your personal information only when necessary with:

  • Shipping carriers and logistics providers;

  • Payment processors;

  • Technical service providers;

  • Website hosting providers;

  • Marketing and analytics service providers;

  • Government authorities or legal bodies when required by law.

We never sell your personal information to third parties.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Process and fulfill your orders;

  • Comply with applicable legal obligations;

  • Manage our customer relationship;

  • Resolve disputes and enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized whenever possible.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access;

  • Loss;

  • Destruction;

  • Alteration;

  • Accidental disclosure.

While we take reasonable steps to protect your data, no method of transmission or electronic storage over the Internet can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information;

  • Request correction of inaccurate data;

  • Request deletion of your personal information;

  • Restrict or object to certain processing activities;

  • Withdraw your consent where processing is based on consent;

  • Request data portability where applicable.

To exercise any of these rights, please contact us at:

Noveasupport@gmail.com

10. Third-Party Websites

Our website may contain links to third-party websites.

NOVEA is not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations.

The most current version will always be available on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

NOVEA

48 Rue de Rivoli

75004 Paris

France

Email: Noveasupport@gmail.com