Refund policy
Return & Refund Policy
Last updated: July 2026
At NOVEA, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Period
You have 14 calendar days from the date you receive your order to request a return.
To initiate a return, please contact our customer support team at:
Please do not return any item without prior authorization from our support team.
2. Return Eligibility
To qualify for a refund, returned items must:
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Be returned in a condition suitable for resale.
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Be clean and free from damage caused by misuse.
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Include, whenever possible, the original packaging, accessories, and any included items.
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Match the product originally shipped.
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Be accompanied by proof of purchase if requested.
NOVEA reserves the right to refuse any return that does not meet these requirements.
3. Non-Refundable Items
Unless otherwise required by applicable law, refunds cannot be issued for:
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Products showing excessive wear or signs of use.
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Products damaged after delivery.
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Products that have been altered or repaired without authorization.
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Incomplete returns.
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Products damaged due to improper use, washing, or maintenance.
4. Defective or Incorrect Items
If you receive:
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A defective product,
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An item damaged during shipping,
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An incorrect item,
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A missing item,
please contact our customer support team within 7 days of receiving your order.
Photos or videos may be requested to help us process your claim.
5. Refund Processing
Once your return has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved:
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Your refund will be issued to the original payment method used for the purchase.
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Processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at:
6. Return Shipping Costs
Unless the return is due to our error or a confirmed defective product:
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Return shipping costs are the customer's responsibility.
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Original shipping charges are non-refundable unless required by applicable law.
We recommend using a shipping service that provides tracking information.
7. Right of Withdrawal
Where applicable under local consumer protection laws, you may exercise your right of withdrawal within 14 days of receiving your order.
Returned products must be in a condition suitable for resale.
Any reduction in value resulting from handling beyond what is necessary to inspect the product may result in a partial refund.
8. Limitation of Liability
To the fullest extent permitted by law:
NOVEA does not guarantee identical results or the same level of compression, support, or comfort for every customer.
Results may vary depending on body shape, sizing, usage, and personal expectations.
NOVEA shall not be held liable for damages resulting from improper use, incorrect sizing, failure to follow care instructions, or use inconsistent with the product's intended purpose.
9. Contact
For any questions regarding returns or refunds, please contact us:
NOVEA
48 Rue de Rivoli
75004 Paris
France
Email: Noveasupport@gmail.com