Refund policy
Refund Policy
14-Day Return Policy
At Novéa, we are committed to providing quality products and a positive customer experience. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
This policy applies, in particular, to items that arrive defective, damaged, or different from the item originally ordered.
To initiate a return request, please contact us at:
Our customer support team will provide instructions before any item is returned.
Return Eligibility
To qualify for a refund:
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The item must be returned in its original condition.
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The product must not show signs of misuse, modification, negligence, or use contrary to the provided instructions.
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Original accessories, charging cables, batteries, and packaging should be included whenever possible.
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Proof of purchase may be required.
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Returns sent without prior authorization may be refused.
Used or Damaged Products
Products that have been:
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fully submerged in water;
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used improperly;
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modified;
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disassembled without authorization;
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accidentally damaged;
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used contrary to safety recommendations;
are not eligible for a refund unless otherwise required by applicable law.
Refund Process
Once your return has been received and inspected, we will notify you whether your refund request has been approved or denied.
If approved:
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The refund will be issued to the original payment method used for the purchase.
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Processing times may vary depending on your financial institution and payment provider.
If you have not received your refund within 15 business days after approval, please contact us at: