Shipping Policy

Last updated: July 2026

At NOVEA, we are committed to providing fast, reliable, and secure shipping for all of our products. We work with trusted logistics partners to deliver orders efficiently both domestically and internationally.

1. Order Processing

Orders are typically processed and shipped within 1–3 business days after payment has been successfully received.

During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking number, when available.

2. Estimated Delivery Times

Our estimated delivery times are:

🇺🇸 United States: 5–9 business days

🇨🇦 Canada: 6–10 business days

🇬🇧 United Kingdom: 5–9 business days

🇪🇺 Europe: 6–10 business days

🌍 Rest of the World: 7–15 business days

These delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on:

• Destination country;

• Seasonal demand;

• Carrier capacity;

• Customs clearance procedures;

• Weather conditions;

• Public holidays;

• Or other circumstances beyond our control.

3. Order Tracking

When available, your tracking number will be sent to you by email once your order has been shipped.

Please allow 24–72 hours for tracking information to become active after shipment.

A delay in tracking updates does not necessarily indicate a delay in delivery.

4. Shipping Information Accuracy

Customers are solely responsible for providing accurate shipping information during checkout.

Before placing your order, please verify your:

• Full name;

• Shipping address;

• Postal or ZIP code;

• Phone number;

• Email address.

NOVEA cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information.

5. Packages Marked as Delivered

Once the shipping carrier confirms that a package has been delivered to the address provided at checkout, NOVEA cannot be held responsible for lost, stolen, or missing packages.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:

• Contact the shipping carrier directly;

• Check with household members, neighbors, or your building management;

• Contact local authorities if you suspect theft.

6. Shipping Delays

Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

• High shipping volumes;

• Promotional periods;

• Carrier delays;

• Strikes;

• Natural disasters;

• Severe weather;

• Customs inspections;

• Transportation disruptions;

• Global supply chain issues;

• Government actions or restrictions.

Such delays do not automatically entitle customers to order cancellation, refunds, or payment disputes while the shipment remains in transit.

7. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are the sole responsibility of the customer.

NOVEA has no control over these fees and cannot estimate their amount.

We recommend contacting your local customs office for additional information before placing your order.

8. Damaged Packages

If your package arrives visibly damaged:

• Take clear photos of both the package and the product;

• Contact our customer support team within 7 days of delivery;

• Keep all original packaging materials.

Our team will review your claim and determine the appropriate resolution.

Photos or videos may be required before a replacement or refund can be approved.

9. Refused or Unclaimed Packages

If a package is refused or remains unclaimed and is returned to us:

• Return shipping fees;

• Reshipping costs;

• Any applicable administrative fees;

may be deducted from any eligible refund, where permitted by applicable law.

10. Lost Packages

A package will only be considered lost after the shipping carrier has officially completed its investigation.

NOVEA reserves the right to wait for the carrier's final decision before issuing a replacement, refund, or store credit.

11. Force Majeure

NOVEA shall not be held liable for shipping delays or delivery failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters;

• Pandemics;

• Government actions or restrictions;

• Labor disputes or strikes;

• Transportation disruptions;

• Communication network failures;

• Customs delays;

• Any other unforeseeable event beyond our control.

12. Contact Information

NOVEA

48 Rue de Rivoli

75004 Paris

France

Email: Noveasupport@gmail.com

Our customer support team is available to assist you with any questions regarding your order or shipment.